No-heat / no-cool emergency.
A failed system in a heat wave or a cold snap is an emergency with a clock on it. Sarah triages, quotes the after-hours range, and pages your on-call tech inside the call.
A dead furnace is a $9,000 decision made in five minutes.
When the heat quits at midnight in a cold snap, the homeowner calls until someone answers, and hires that someone. Sarah picks up in ninety seconds, quotes the range, and books the replacement before the next business's voicemail beeps.
Sarah is on a hvac call right now · Boise, ID1:31
HVAC businesses on Ansa+ 113 more
Carlucci Heating & AirPolar ComfortCool Breeze HVACClimate ProsAtlas Comfort SystemsNolan MechanicalAirWorksEvergreen Heating & Cooling
Ninety-one seconds. One booked replacement.
No heat · Carlucci Heating & Air
0:001:31
Sarah
"I've got Ray on call. I'll page him now for a tonight visit and hold the 7 AM as backup. Texting you the confirmation."
Caller
"418 N Mitchell. Can someone come tonight?"
Sarah
"Fifteen years: at that age we usually look at repair-or-replace together. I can get a tech to you first thing at 7 AM, diagnostic is $89 and applies to the work. Address?"
Caller
"Totally dead. Won't even click on. Unit's about fifteen years old."
Sarah
"Let's get you warm fast. Is the thermostat calling for heat and you're still getting cold air, or is it totally dead?"
Caller
"Our furnace just quit. It's blowing cold air and it's twelve degrees out."
Built for HVAC
The four jobs you'd actually hire her for.
Replacement-quote capture.
An old system that just died is your highest-ticket job of the week. Sarah qualifies age and symptoms, frames repair-or-replace, and books the assessment before the homeowner businesses it.
The speed race.
Responding in 60 seconds instead of an hour converts far more callers. Sarah's response time is measured in seconds, at 2 PM or 2 AM, every time.
Maintenance-plan booking.
Seasonal tune-ups, filter changes, the membership renewals that smooth out your slow months. Sarah books recurring service without a dispatcher lifting a finger.
Your biggest jobs ring in when the office is dark.
A furnace doesn't fail at 10 AM on a Tuesday. It fails at night, on the coldest weekend of the year, when most of your calls already come in, and when a homeowner will pay for a same-night replacement just to make it stop. At the typical heating-and-cooling shop *more than 1 in 4 inbound calls go unanswered*, and a homeowner staring down a no-heat night doesn't leave a voicemail. They dial the next install company. If your after-hours line is your spouse at the dinner table, you're losing the exact jobs that move the year. Sarah answers every one in under two seconds and turns it into a booked replacement.
The tools every hvac business already uses.
Sarah doesn't ask you to switch CRMs. She writes into the ones you already pay for: work orders, photos, calendar, books.
ServiceTitan
Service Fusion
Housecall Pro
Google Calendar
Jobber
Workiz
GoHighLevel
HubSpotNot seeing yours? We add new integrations on request.See the full catalog →
From signup to her first booked system
Ten minutes. That's the whole setup.
No engineer, no IT, no "implementation specialist." A few minutes of setup, a phone-forwarding code, and Sarah's on your line before your next call.
01~2 min
She learns your business.
Sign up, and she pulls your service area, hours, and the brands you carry from what's already online. No intake call.
02~6 min
You confirm the details.
Glance over what she pulled, set your diagnostic and replacement pricing and on-call rotation, then pick her voice.
03Live · ~10 min
Forward your line.
Dial *72 followed by Sarah's number. She answers from the very first call. Roll back any time with *73.
Results you can expect.
Numbers from active Ansa businesses in hvac. Yours will vary (comfort doesn't keep office hours) but the direction is consistent.
90sNo-heat response time, down from ~4 hrs
The homeowner who'd have hit voicemail and called the next business gets a booked slot instead.
Average across 121+ HVAC shops on Ansa118%More replacement revenue in a peak week
A single cold snap turned into $31k of booked replacement and repair work, none of it missed.
Carlucci Heating & Air · 9 trucks8hrsOwner time back per week
The after-hours dispatcher used to be the owner's spouse. Now it's Sarah, and dinner is uninterrupted.
Median across 121+ HVAC shops on Ansa34ptsHigher diagnostic-to-booked conversion
Same callers, consistent script, every time. The booking rate climbs and stays there.
Atlas Comfort Systems · 12 trucksOne furnace replacement Sarah caught at 11 PM is eighteen months of the subscription. She catches one of those a week. I'm not paying for software. I'm paying for the jobs I used to hand to whoever picked up faster than me.
What techs ask us before signing up.
How quickly can we go live?
About ten minutes, and you set it up yourself: you sign up, she pulls your service area and the brands you carry from what's already online, you confirm the details and pick her voice, then you forward your line. Prefer we build it for you? Done-For-You is the same setup done by our team, and you're live the same day.
Can Sarah frame a repair-or-replace conversation?
Yes. She qualifies the system's age and symptoms, presents repair-or-replace the way your best CSR would, quotes your diagnostic and applies it to the work, and books the assessment. She doesn't guess at a final price. She frames the decision and gets the tech on site.
Does she handle emergencies differently after hours?
Yes. After hours she recognizes a genuine no-heat or no-cool emergency, quotes the after-hours range, pages your on-call tech, and texts you the address, while routing non-urgent calls to the morning schedule.
What happens if she doesn't know an answer?
She pages your on-call line and stays on with the caller until you pick up. If you can't, she takes a detailed message and texts it to you. About 1 call in 80 needs to escalate.
Are calls recorded?
No. Ansa doesn't record calls. Every call is transcribed, and the transcript lives in your dashboard for 30 days before it auto-deletes. You get the booking and the caller details without storing audio.
What does it cost?
Self-serve is $297/mo and you set Sarah up yourself. Done-For-You is $497/mo and we tune her to your pricing tiers and brands. No per-call or per-minute fees. Most businesses pay it back on a single replacement booked in the first cold snap.
What happens when a heat wave floods every line at once?
Sarah answers multiple calls simultaneously and queues the rest, with no busy signal and no voicemail. The seasonal surge that buries your office is exactly when she earns her keep.
Can I cancel any time?
Month-to-month, no lock-in. We do reach out before you cancel because the call data usually points to a fixable issue. Let us look first.
Hear her on a real call
Don't book a demo. Have her call you instead.
Put your number in. She calls you back in a minute or two, answering as your business with your hours, your services and the area you cover.
Would rather price it out first? Get started