All systems operational.
Every Ansa service is answering, syncing, and texting like normal.
- 99.98%Voice answeringInbound call pickup, routing, intake
- 99.96%Booking & calendar syncGoogle, Outlook, Apple, ServiceTitan
- 99.99%SMS recapsOutbound transcripts & recordings
- 99.94%Owner dashboardWeb app, mobile app, search, recordings
- 99.71%Reporting & analyticsMonday digest, ROI exports, CSV/PDF
- 99.95%Integrations APIREST API, webhooks, Zapier
Recent incidents.
- ScheduledDatabase migration — read-only mode for dashboard, 22:00–22:18 UTCMay 19 · 22:00 UTCMay 19 · 22:18 UTC · Completed
Migration completed without issue. Dashboard back to read-write. Voice answering and booking were unaffected throughout.
May 19 · 22:00 UTC · StartedScheduled migration of analytics cluster. Dashboard read-only for ~20 minutes; voice and booking pipelines unaffected.
- ResolvedElevated latency on the Monday digest — 18-minute delayMay 12 · 13:42 UTCMay 12 · 14:00 UTC · Resolved
Backfill complete. All Monday digest emails delivered. Root cause: aggregation job exceeded its memory budget when one customer's call volume crossed 12k for the week. Limits raised; alert added.
May 12 · 13:42 UTC · InvestigatingMonday digest emails are running behind schedule. Voice and booking unaffected. Estimated catch-up by 14:15 UTC.
- ResolvedServiceTitan sync paused — upstream auth issueMay 04 · 16:11 UTCMay 04 · 17:33 UTC · Resolved
ServiceTitan restored OAuth issuance at 17:18 UTC. We replayed queued events; all work orders are now in sync. Total delay was 1h 22min for affected accounts.
May 04 · 16:11 UTC · IdentifiedServiceTitan's OAuth endpoint is returning 503s. We are queuing inbound bookings and will replay them once their service is restored. Other integrations unaffected.