SMS Terms

Effective Date: September 26, 2026 Last Updated: September 26, 2026 Support Contact: hello@tryansa.ai Mailing Address: ANSA AI LLC, c/o Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States Legal Entity: ANSA AI LLC, a Wyoming limited liability company ("Ansa," "we," "us," or "our")

These SMS Terms describe the text-message programs that Ansa operates, who receives each program's messages, how consent is given and withdrawn, and how to get help. They apply in addition to the Ansa Terms of Service at https://tryansa.ai/terms-of-service and the Ansa Privacy Policy at https://tryansa.ai/privacy-policy. If these SMS Terms conflict with either document on a matter concerning text messages, these SMS Terms control for that matter.

1. Ansa's Text-Message Programs

Ansa operates two text-message programs in its own name. Each program is sent from its own dedicated number and is used only for the messages described for it below.

Neither program sends promotional campaigns. Each program sends only the categories of messages listed for it in these SMS Terms.

2. Ansa Account Alerts

2.1 Who receives these messages

Ansa account alerts are sent to Ansa's clients, the businesses that use Ansa's AI receptionist service, at the mobile number the business owner or an authorized user of the client's account provides for alerts.

2.2 How consent is given

A client opts in during onboarding by entering a mobile number for alerts and checking a box that consents to receive Ansa account alerts at that number. The box is not pre-checked. Ansa records the consent language shown, the number, and the date and time of consent. A client may update the alert number in the account's settings at any time.

2.3 What is sent

Account alerts relate only to the client's use of the Ansa service, and include:

1. New booking alerts, when Ansa's AI receptionist books an appointment or job for the client;
2. Callback, lead, and emergency alerts, when a caller asks to be called back or reports an urgent or emergency situation;
3. Voicemail and missed-call notices;
4. Call summaries and periodic performance summaries for the client's account; and
5. Account, setup, billing, and service notices, such as a welcome message, a notice that the client's line is live, a notice that a connected calendar or CRM needs to be reconnected, usage and billing warnings, and similar notices about the account.

2.4 Message frequency

Message frequency varies with the client's call volume and account activity. A busy account may receive several messages a day; a quiet account may receive none for days at a time.

3. Ansa Demo

3.1 Who receives these messages

Ansa demo messages are sent only to a person who requests a demo call on tryansa.ai, at the phone number that person enters in the demo request form, and only if that person opts in to texts as described in § 3.2.

3.2 How consent is given

The demo request form asks for consent to texts separately from consent to the demo call. Texting is opt-in: the form includes an optional checkbox, which is not pre-checked, labelled "Text me my demo link and follow-ups," together with a disclosure of the number of messages, message and data rates, and the STOP and HELP keywords, and links to these SMS Terms, the Terms of Service, and the Privacy Policy. A demo call can be requested without checking the box, in which case Ansa sends no text messages about that demo request. Ansa records the consent language shown, the number, and the date and time of consent.

3.3 What is sent

For each demo request, Ansa may send:

1. A link to the person's personalized demo page;
2. A link to a recording of the demo, if the person missed the demo call; and
3. A link to sign up for Ansa, only if the person asks for it during the demo call.

3.4 Message frequency

Up to 4 messages per demo request. Ansa does not send further messages about a demo request after it has sent the messages listed in § 3.3.

4. Consent Is Not a Condition of Purchase

Consent to receive text messages is not a condition of purchasing any goods or services from Ansa. A demo call can be requested, and an Ansa subscription can be purchased, without agreeing to receive text messages. A client that does not opt in to Ansa account alerts can still use the Ansa service and see its calls, bookings, and account notices in the Ansa dashboard.

5. Message and Data Rates

Msg & data rates may apply. Ansa does not charge for text messages it sends under these SMS Terms, but your wireless carrier's standard message and data rates apply to messages you send and receive. Contact your wireless carrier for details about your plan.

6. How to Opt Out (STOP)

You may withdraw your consent and stop receiving text messages at any time by replying STOP to any message. The keywords STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, and REVOKE are each treated as an opt-out request.

After you reply STOP, you will receive one final message confirming that you have been unsubscribed. After that, no further messages will be sent to your number. The confirmation reads substantially as follows:

• Ansa account alerts: "Ansa: You are unsubscribed from Ansa account alerts and will receive no further messages. Reply START to resubscribe."
• Ansa demo: "Ansa: You are unsubscribed from Ansa demo texts and will receive no further messages. Reply START to resubscribe."

Ansa records opt-outs against your mobile number. An opt-out received on either program's number therefore stops text messages from Ansa to that number generally, not only the program you replied to. A client that opts out of account alerts can still see its calls, bookings, and account notices in the Ansa dashboard.

You may also opt out by emailing hello@tryansa.ai from the email address associated with your account or demo request, or by asking us in writing at the mailing address above, stating the mobile number to be opted out. Ansa honors an opt-out request made by any of these other means within 10 business days of receiving it, or sooner where the law requires.

7. How to Opt Back In (START)

If you opted out and want to receive messages again, reply START (or UNSTOP) to the number you opted out from. Opting back in restores messages only for a program you had previously consented to.

8. How to Get Help (HELP)

Reply HELP (or INFO) to any message for help. The response reads substantially as follows:

• Ansa account alerts: "Ansa account alerts: booking, call and account notices for Ansa clients. Msg frequency varies. Msg & data rates may apply. Help: hello@tryansa.ai or tryansa.ai/sms-terms. Reply STOP to opt out."
• Ansa demo: "Ansa demo: your demo link and follow-ups, up to 4 msgs per demo request. Msg & data rates may apply. Help: hello@tryansa.ai or tryansa.ai/sms-terms. Reply STOP to opt out."

You may also contact Ansa support at hello@tryansa.ai.

9. Carriers

Wireless carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your wireless carrier and is not guaranteed. Ansa is not responsible for delays or failures in delivery caused by your wireless carrier, your device, your coverage area, or other factors outside Ansa's reasonable control. Do not rely on Ansa text messages for emergencies or time-critical safety information.

10. Privacy and Use of Mobile Information

Ansa collects mobile phone numbers and SMS consent (opt-in) data solely to deliver the messages described in these SMS Terms, to honor opt-out and help requests, and to keep records of consent as the law requires.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with the service providers and telecommunications carriers that deliver the messages on Ansa's behalf, and only for that purpose. Ansa does not sell mobile phone numbers or SMS opt-in data.

The Ansa Privacy Policy at https://tryansa.ai/privacy-policy describes how Ansa otherwise handles personal information, including retention and your privacy rights.

11. Texts Sent on Behalf of Ansa's Clients

Ansa's clients are local businesses. Some of them use Ansa to send text messages to their own customers and callers, such as appointment confirmations for a booking made on a call to that business. Those messages:

1. Are sent in the business's name, from a number assigned to that business, under that business's own text-message program and registration, and not under either of the Ansa programs described in § 1;
2. Are sent only to people who give consent to that business, for example on a call with that business, as described in that business's program terms; and
3. Are governed by that business's own SMS program terms, which Ansa publishes for each business at https://tryansa.ai/sms/ followed by the business's page name (for example, tryansa.ai/sms/your-business-name). The business's page names the business, describes its messages and their frequency, and explains how to opt out and get help.

Replying STOP to a message from a business opts you out of that business's messages, and replying HELP returns that business's help information. For questions about a business's services or your appointment, contact the business directly. For questions about how a business's messages are delivered, you may contact Ansa at hello@tryansa.ai.

Ansa does not use mobile numbers collected for a client's text-message program to send Ansa's own messages, and does not share them with third parties or affiliates for marketing or promotional purposes.

12. Eligibility and Your Number

By opting in, you confirm that you are the subscriber or customary user of the mobile number you provide, and that you are at least 18 years old. If you change or give up your mobile number, reply STOP from that number or contact hello@tryansa.ai before you do, so that messages are not sent to the number's next user.

13. Changes to These SMS Terms

Ansa may update these SMS Terms. The updated terms will be posted at https://tryansa.ai/sms-terms with a new "Last Updated" date. If Ansa materially changes how a program uses your number, Ansa will ask for your consent again where the law requires it. You may opt out at any time as described in § 6.

14. Contact

ANSA AI LLC c/o Registered Agents Inc, 30 N Gould St, Ste R, Sheridan, WY 82801, United States Email: hello@tryansa.ai Website: https://tryansa.ai