Terms of Service

Effective Date: May 14, 2026 Last Updated: May 14, 2026 Legal Entity: Ansa LLC ("Ansa," "we," "us," or "our")

These Terms of Service ("Terms") govern access to and use of Ansa's AI-powered inbound voice agent platform, software, dashboard, voice runtime, integrations, billing, onboarding, documentation, website, and related products and services (collectively, the "Service").

The Service is intended for United States business customers that receive inbound phone calls. The Service is not intended for healthcare, financial-services, legal-advice, debt-collection, political-campaigning, emergency-dispatch, or consumer-direct regulated uses unless Ansa separately agrees in writing.

By creating an account, starting a trial, signing an Order Form, forwarding calls to Ansa, connecting a phone number, enabling transcription, using a demo line, or otherwise accessing the Service, you agree to these Terms. These Terms form a binding agreement between Ansa and the business or legal entity using the Service ("Customer," "you," or "your").

1. Parties, Definitions, and Order of Precedence

1.1 Parties

"Customer," "you," or "your" means the business or legal entity that creates an Ansa account, signs an Order Form, pays for, forwards calls to, or otherwise uses the Service.

"End User" or "Caller" means an individual who contacts Customer's business line, interacts with the Ansa voice agent, calls an Ansa demo line, receives a message generated through the Service, or provides information through the Service.

1.2 Key Definitions

• "Affiliate" means an entity that controls, is controlled by, or is under common control with a party.
• "AUP" means the Acceptable Use Policy in Section 8.
• "Customer Data" means data, content, call information, configuration, Caller personal information, transcripts, CRM fields, booking data, Customer business information, and other information submitted to, generated through, or processed by the Service on Customer's behalf.
• "Customer-Directed Destination" means a CRM, calendar, job-management, or other third-party system selected, authorized, connected, or controlled by Customer to receive data from the Service. Customer-Directed Destinations are not Ansa Subprocessors. See DPA § 1.11 and § 13.8.
• "DPA" means Ansa's Data Processing Addendum, if applicable or incorporated by reference.
• "Order Form" means any order form, online checkout, subscription confirmation, statement of work, pilot agreement, or written ordering document for the Service.
• "Service Data" means operational, telemetry, security, usage, performance, aggregated, deidentified, or statistical data generated from operation of the Service, excluding identifiable Customer Data and Caller Data.
• "Subprocessor" means a third party engaged by Ansa to process Customer Data or Caller Data on Ansa's behalf.

1.3 Order of Precedence

If there is a conflict among Agreement documents, the following order controls, unless a signed writing expressly states otherwise:

1. A mutually signed master services agreement;
2. A signed amendment or addendum expressly modifying these Terms;
3. A signed Business Associate Agreement or other regulated-industry addendum;
4. The DPA, for privacy, security, data-processing, and subprocessor matters;
5. A signed Order Form or pilot agreement;
6. These Terms;
7. The AUP;
8. The Privacy Policy;
9. The Subprocessor List;
10. Documentation, help articles, website copy, FAQs, or marketing materials.

1.4 Agreement Components

The "Agreement" includes these Terms, any signed Order Form, the DPA, Privacy Policy, Subprocessor List, product documentation referenced by Ansa, and any other policies expressly incorporated.

2. Acceptance, Electronic Contracting, and Authority

2.1 Clickwrap Acceptance

You accept these Terms by clicking "I agree," "Create account," "Start trial," "Subscribe," or a similar button; signing an Order Form; creating an account; beginning a trial; providing payment information; using the Service; authorizing Ansa to configure, route, or answer calls; or continuing to use the Service after notice of updated Terms. If you do not agree, do not use the Service.

2.2 Authority

You represent and warrant that you are at least 18 years old, have authority to bind the business you represent, the business is legally authorized to operate where it provides services, all account and billing information is accurate and current, and your use of the Service will comply with this Agreement and applicable law.

2.3 Current Account Information

You must keep account information accurate, including business name, legal entity, contact information, billing email, business address, operating state, service areas, emergency transfer number, Caller disclosure language, CRM credentials, and transcription settings. Failure to keep information current may result in suspension.

3. Service Description

3.1 What Ansa Provides

Ansa provides an AI-powered inbound voice agent platform for businesses that receive inbound phone calls. The Service may include inbound call answering; AI voice interaction; lead qualification and booking support; collection of Caller contact and service-request details; booking into supported calendars or Customer-Directed Destinations; SMS/email notifications; dashboard access; transcripts; onboarding and configuration; call review; operational analytics; demo-line experiences; and related support.

3.2 Done-for-You Onboarding

Ansa's subscription includes done-for-you onboarding performed by Ansa personnel or authorized contractors. During onboarding, Ansa may provision or configure phone numbers and routing; business hours; service areas; services offered or excluded; FAQs and knowledge base; emergency-routing rules; transfer numbers; AI greeting and call-flow prompts; booking logic; CRM, calendar, SMS, and notification integrations; transcription settings; AI-disclosure language; and test calls.

You are responsible for reviewing and approving configuration before production use, and for providing accurate and complete onboarding information. Ansa is not responsible for errors caused by inaccurate, incomplete, outdated, or misleading Customer-provided information.

3.3 What Ansa Does Not Provide

The Service is not a healthcare or HIPAA-covered platform unless Ansa signs a Business Associate Agreement; a financial-services tool; a legal, tax, insurance, medical, emergency-response, or professional-advice service; a payment processor for Callers; a background-check service; a debt-collection service; a public-safety answering point or 911/E911 service; a guaranteed dispatch platform; an emergency-services, crisis-counseling, medical-triage, or life-safety platform; a political robocalling or campaign service; a guaranteed-leads, guaranteed-revenue, or guaranteed-ROI service; or a human receptionist service unless separately agreed in writing.

The Service does not create, store, or play back audio recordings of calls. No audio file is captured, retained, or made available for replay by Ansa. Real-time audio is streamed to Ansa's AI provider to enable conversation and transcription; the AI provider may retain the inputs and outputs of that processing (including audio-derived content) for a limited period for abuse and misuse monitoring, as described in § 7.7, unless a Zero Data Retention arrangement is in effect.

Customer must not use the Service in regulated verticals or for regulated advice without Ansa's prior written approval.

3.4 Customer Remains Responsible for Business Decisions

The Service may create bookings, classify calls, summarize conversations, and surface metrics. Customer remains responsible for reviewing bookings before acting on them; confirming availability, price, scope, timing, and customer expectations; verifying emergency or urgent calls; handling complaints; maintaining CRM and calendar accuracy; complying with applicable licensing and industry rules; maintaining privacy notices and call-disclosure obligations; and reviewing AI outputs before relying on them.

3.5 AI Limitations

The Service uses artificial intelligence and automation. AI outputs may be incomplete, inaccurate, delayed, misunderstood, inconsistent, hallucinated, or inappropriate.

3.6 Beta or Experimental Features

Ansa may offer beta, preview, pilot, early-access, or pre-release features ("Beta Features"). Beta Features may be changed or discontinued at any time, may be less reliable, may not be supported, are provided "AS IS" and "AS AVAILABLE," and must not be used for mission-critical, regulated, high-risk, or safety-critical workflows unless Ansa approves in writing.

4. Accounts, Authorized Users, Verification, and Affiliates

4.1 One Account Per Business

Unless Ansa approves otherwise in writing, each subscription covers one legal business entity, one primary service business, and the configured phone numbers approved during onboarding.

4.2 Authorized Users

Customer is responsible for all activity under its account, including activity by owners, employees, contractors, VAs, dispatchers, admins, CRM users, and anyone else Customer authorizes, except to the extent caused by Ansa's gross negligence, fraud, or willful misconduct.

4.3 Affiliates

Affiliates may not use the Service under Customer's account unless Ansa approves in writing. If Ansa allows Affiliate use, Customer and the Affiliates are jointly and severally liable for all use, fees, violations, and claims. Ansa may perform this Agreement through affiliates, contractors, subprocessors, or personnel, provided Ansa remains responsible for its obligations.

4.4 Business Verification

Customer must provide information Ansa reasonably requests to verify identity, business legitimacy, licensing, phone-number use, SMS registration, A2P 10DLC campaign details, carrier compliance, anti-fraud controls, or legal compliance. Customer must respond to Ansa's reasonable verification requests within 5 business days, unless Ansa specifies a shorter period due to carrier, regulatory, fraud, security, or law-enforcement requirements. Failure to provide requested information may result in suspension or termination.

4.5 Credential Security

Customer is responsible for maintaining the confidentiality of account, API, CRM, and phone-system credentials; controlling administrator and team-member access; removing access for former personnel; rotating compromised credentials; and notifying Ansa without undue delay of suspected unauthorized access.

4.6 Customer Security Notice to Ansa

Customer must notify Ansa without undue delay if credentials were compromised, Caller Data exported from Ansa was accessed without authorization, Customer's CRM/calendar/device/email containing Caller Data was compromised, or a security event may affect Ansa, other customers, Callers, subprocessors, or platform integrity. Where feasible, Customer should provide such notice within 72 hours after becoming aware of the event.

5. Subscription, Trial, Fees, Billing, Auto-Renewal, and Cancellation

5.1 Subscription Fee

Unless an Order Form states otherwise, Ansa's then-current subscription fee, billing frequency, automatic-renewal terms, and applicable taxes, carrier surcharges, telecom pass-through fees, A2P/10DLC fees, and third-party charges will be disclosed at checkout and in the retainable acknowledgment provided under § 5.2. Current pricing is published at https://tryansa.ai/pricing.

Before Customer provides billing information to establish a paid subscription, Ansa will disclose the recurring fee, billing frequency, automatic renewal, cancellation method, and any trial length and first-charge date. Customer's affirmative consent to these automatic-renewal terms will be obtained separately from Customer's acceptance of the remainder of these Terms.

5.2 Trial Terms

Ansa may offer a 30-calendar-day trial. If Ansa collects a payment method before or during the trial, the signup flow or Order Form will disclose trial length, first billing date, recurring amount, billing frequency, how to cancel, and the deadline to cancel to avoid the first charge. If Ansa collects a payment method, Ansa will send a reminder before the first paid charge where required by law and otherwise where commercially reasonable. If Ansa does not collect a payment method, the trial will not automatically convert into a paid subscription until Customer provides a payment method and agrees to paid subscription terms.

Trial availability, length, and eligibility are at Ansa's discretion. One trial per business unless Ansa agrees otherwise.

After establishing a paid subscription, including conversion from a trial, Ansa will send Customer a retainable acknowledgment, by email or equivalent means, containing the automatic-renewal terms, the cancellation policy, and instructions for how to cancel online.

5.3 Auto-Renewal

Paid subscriptions renew monthly until canceled. Customer authorizes Ansa and its payment processor to charge Customer's payment method for recurring subscription fees and applicable taxes and charges.

5.4 Payment Processor

Payments are processed by Stripe or another payment processor. Ansa does not store raw payment-card numbers, CVV codes, or full bank-account credentials. Payment processing is subject to the payment processor's terms.

5.5 Cancellation

Customer may terminate the subscription at any time by using the online cancellation mechanism available in the Ansa account dashboard or, as a fallback, emailing support@tryansa.ai with "Cancel Subscription" or "Cancellation Request" in the subject line from the email address associated with the account.

Cancellation must be available through the dashboard with no further steps that obstruct or delay termination, in compliance with Cal. Bus. & Prof. Code § 17602 as amended by AB 390 and the Restore Online Shoppers' Confidence Act, 15 U.S.C. § 8403. Ansa will not require Customer to complete a sales call, retention offer, questionnaire, or other step that obstructs or delays termination. Termination of the automatic-renewal authorization takes effect immediately upon Customer's cancellation request; paid access to the Service will continue through the end of the then-current paid billing period. Fees already paid are non-refundable except as expressly stated, required by law, or approved by Ansa in writing. Where Customer established the subscription online, Ansa will make the online cancellation method available no later than the date Customer entered into the agreement, and the online cancellation method will not be more difficult or more time-consuming than the method Customer used to establish the subscription.

5.6 Annual Reminder for Subscriptions of One Year or Longer

For any subscription with a term of one year or longer, or that auto-renews for a period of more than twelve (12) months, Ansa will send Customer, at least once annually, a notice that clearly and conspicuously discloses the automatic-renewal offer terms, the recurring charge amount, the renewal date, and instructions for how to cancel online.

5.7 Stripe Portal Limitations

If Stripe self-service cancellation is unavailable, Ansa will provide an Ansa-controlled cancellation method consistent with applicable law. Ansa will treat a valid cancellation request as effective immediately upon receipt of information reasonably necessary to identify the account.

5.8 Failed Payments; Suspension

If payment fails, Ansa may notify Customer, retry payment, request updated payment information, suspend the Service, disable call answering, pause integrations, or terminate the account. Fees may continue to accrue during suspension caused by Customer's non-payment, misuse, fraud risk, or failure to provide required information.

5.9 Taxes, Telecom Fees, Surcharges

Customer is responsible for all taxes, assessments, telecom surcharges, carrier fees, 911/E911 fees, universal-service charges, A2P/10DLC fees, campaign-registration fees, DID fees, registry fees, and similar charges imposed by carriers, regulators, or vendors. If Customer is tax-exempt, Customer must provide valid exemption documentation before charges are processed.

5.10 Carrier, Registry, or Government Fines

Customer must reimburse Ansa for fines, penalties, pass-through charges, carrier assessments, registry fees, chargebacks, or government charges caused by Customer's misuse, unlawful communications, inaccurate registration information, spam, fraud, prohibited SMS use, failure to maintain consent records, breach of these Terms, or violation of law. Ansa may pass through new or increased carrier or regulatory charges upon notice.

5.11 Refunds, ROI, and Promotional Statements

Except where a written Order Form or promotional term expressly states otherwise: (1) fees are non-refundable after payment; (2) Ansa does not guarantee ROI, revenue, call volume, booked jobs, close rate, profit, or business results; and (3) marketing phrases such as "ROI," "recovered calls," "missed calls," "guaranteed," or similar language do not create a contractual guarantee unless accompanied by specific written refund terms approved by Ansa.

Ansa does not guarantee any number of calls, booked jobs, close rate, revenue, profit, return on investment, that a call would otherwise have been missed, or that Customer would not have generated the lead without Ansa.

Metrics may use assumptions, including average job value, close rate, and missed-call probability. Customer must evaluate those assumptions independently. Any refund, credit, trial extension, or performance-based offer must be written, objective, time-limited, and displayed clearly at checkout or in a signed Order Form. Oral statements do not modify these Terms unless confirmed in writing by Ansa.

6. Customer Data, Ownership, License, and Service Data

6.1 Customer Owns Customer Data

As between Ansa and Customer, Customer owns Customer Data (which, as defined in § 1.2, includes Caller Data collected through Customer's production account), subject to End Users' privacy rights and applicable law, and subject to Ansa's processing rights under this Agreement.

6.2 License to Ansa

Customer grants Ansa a non-exclusive, worldwide, royalty-free license to host, process, transmit, transcribe, store, display, analyze, format, and otherwise use Customer Data solely to provide, secure, maintain, support, and enforce the Service; perform onboarding and configuration; handle calls and bookings; generate transcripts, summaries, dashboards, reports, and notifications; prevent fraud, spam, abuse, and security incidents; comply with law; iterate on Ansa's prompts, classifiers, and call-handling logic as described in § 6.3; and create permitted Service Data and deidentified analytics.

6.3 Service Improvement Through Prompt and Classifier Iteration

Customer Data — including transcripts retained during the 30-day operational window described in § 7.3 — may be reviewed by Ansa personnel to identify edge cases where the AI agent mis-classified an intent, missed a booking field, mishandled a caller, or otherwise underperformed, and to update Ansa's prompts, call flows, classification rules, and tool descriptions in response. This use is product engineering with data; it is not AI model training and does not modify the no-training commitment in § 6.5.

A specific transcript may be designated by Ansa for retention beyond the 30-day operational window for ongoing edge-case analysis and prompt iteration ("Flagged Retained Transcript"). Flagged Retained Transcripts are redacted at the time of designation to remove Caller name, phone number, and address; the redacted record retains only the dialog content relevant to AI behavior. Flagged Retained Transcripts are not Customer Data subject to the deletion obligations in § 13.7 because they no longer identify a Caller; they are Service Data.

6.4 Service Data and Deidentified Data

Ansa may create and use Service Data and aggregated, anonymized, redacted, pseudonymized, or deidentified information derived from Customer Data for analytics, benchmarking, security, product improvement, quality monitoring, abuse detection, and business reporting, provided it does not identify Customer, End Users, or households.

Ansa will not intentionally use de-identified or aggregated data to identify a specific Caller unless permitted by law and necessary for security, compliance, debugging, legal claims, or Customer support.

6.5 No Sale of Caller Data

Ansa does not sell Caller Data or share Caller Data for cross-context behavioral advertising as those terms are commonly used under U.S. state privacy laws, unless expressly disclosed in the Privacy Policy.

6.6 No Training of AI Models on Customer Personal Data

Ansa shall not train, fine-tune, retrieval-augment, or otherwise use Customer Personal Data — including caller audio (whether processed transiently or persisted), transcripts, transcripts after redaction if the redacted record remains linkable to an individual, SMS bodies, and other Customer Content — to develop Ansa-owned models, third-party models, speaker-identification models, biometric-identifier models, or cross-customer AI systems, except with Customer's express written authorization and, where required by law, End User consent. De-identified Service Data created under § 6.4 and Flagged Retained Transcripts created under § 6.3 are not subject to this restriction; however, Ansa shall not use Flagged Retained Transcripts to train any AI model and shall use them only for prompt and classifier iteration as described in § 6.3.

6.7 AI Subprocessor Reliance

Ansa's no-training commitment in § 6.6 is supported by Ansa's use of the OpenAI API (Realtime API or successor models/services), provided by OpenAI OpCo, LLC (United States), under the OpenAI Data Processing Addendum (v.010126, effective January 1, 2026, available at https://openai.com/policies/data-processing-addendum/) together with OpenAI's applicable API and business terms and usage policies. By default, OpenAI does not use inputs submitted to, or outputs generated by, the OpenAI API to train or improve OpenAI's models, and Ansa's OpenAI organization operates under OpenAI's API and business terms and does not opt into data sharing. OpenAI may retain API inputs and outputs for a limited period for abuse and misuse monitoring as described in § 7.7. As a standby measure, if the OpenAI API is unavailable, Ansa may fail over to the Google Gemini API, provided by Google LLC on paid (billed) services, which processes call audio and conversation text only if and while OpenAI is unavailable, under Google's processor Data Processing Addendum and its paid-tier terms, on which Google does not use Ansa's prompts or the responses to train or improve Google's products. Ansa monitors each provider's published terms and OpenAI's Sub-Processor List (https://platform.openai.com/subprocessors) and will notify Customer of material adverse amendments under DPA § 10.3.

6.8 Feedback

If Customer provides ideas, suggestions, feature requests, workflows, scripts, templates, or feedback, Customer grants Ansa a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use them for any purpose without restriction or compensation.

6.9 Customer Marks

Customer grants Ansa a non-exclusive, worldwide, royalty-free license to use Customer's name, logo, trade name, and public business description to identify Customer as an Ansa customer in marketing, sales materials, case studies, investor materials, and customer lists. Customer may opt out by emailing support@tryansa.ai. Ansa will use commercially reasonable efforts to remove Customer Marks from future materials after receiving an opt-out request, but need not recall existing materials already printed, published, distributed, or archived.

7. Privacy, Data Processing, Retention, Subprocessors, and Security

7.1 Privacy Policy and DPA

Ansa's Privacy Policy describes Ansa's data practices. The DPA describes Ansa's processing of Customer Data on Customer's behalf. Customer must comply with privacy laws applicable to Customer's business and Callers, including providing notices, obtaining consents, responding to rights requests, and managing downstream systems.

7.2 Roles

For production calls to Customer's business line, Customer is generally the business/controller of Caller Data, and Ansa is generally a service provider/processor processing Caller Data on Customer's behalf. Ansa may act as an independent controller/business for limited purposes such as account administration, billing, security, fraud prevention, demo-line data, legal compliance, and deidentified analytics.

Ansa is the direct controller/business for demo-line caller data because no Customer relationship covers those calls.

7.3 Caller Data Retention

Unless otherwise stated in an Order Form, DPA, or Privacy Policy:

1. Operational transcripts containing full Caller PII are retained for up to 30 days for operational purposes (founder review, dispute resolution, Data Subject request response);
2. After 30 days, operational transcripts are deleted by default;
3. Ansa may, in its discretion, designate specific transcripts as Flagged Retained Transcripts under § 6.3 before deletion; designation triggers redaction of Caller name, phone number, and address, and the resulting redacted record is retained as Service Data;
4. The Service does not capture or retain audio recordings of calls within Ansa's systems; real-time audio is streamed to Ansa's AI provider, which may retain the inputs and outputs of that processing for a limited period for abuse and misuse monitoring as described in § 7.7, unless a Zero Data Retention arrangement is in effect;
5. Metadata, aggregated data, deidentified data, and Service Data may be retained longer;
6. Customer account and billing records are retained while the account is active and as legally or operationally necessary thereafter;
7. Upon account cancellation, Customer receives a 30-day export period before deletion under Section 13.

Whether automated speech-to-text transcripts constitute "recordings," "interceptions," "wiretap contents," "eavesdropping," or analogous protected communications is unsettled in some jurisdictions. Ansa's conservative posture is to treat retained transcripts like recordings for consent-design purposes in strict notice and all-party-consent jurisdictions, even though no audio is retained.

7.4 Demo-Line Data

If a prospect calls an Ansa public demo line, Ansa is the direct controller/business of that demo call data. Demo-line calls may collect the same categories of information as production calls. Unless otherwise disclosed, Ansa may use a short full-PII review period of up to 3 days for demo QA and prompt iteration, strip or delete PII within 30 days, delete data unless the prospect signs up or Ansa has a lawful reason to retain it, and convert the data to the ordinary tenant lifecycle if the prospect becomes a Customer and Ansa links the data to the Customer tenant.

Demo-line caller data is not covered by a Customer DPA. Demo-line caller notice obligations differ from Customer production-call obligations because no business-customer controller relationship exists.

7.5 Subprocessors

Ansa uses subprocessors to provide the Service, including telecom, AI, database, hosting, payment, and email providers. Ansa's AI processing is provided primarily by OpenAI OpCo, LLC (the OpenAI API) and, on standby failover, by Google LLC (the Google Gemini API); these inline references are illustrative and may be superseded by the Subprocessor List. Ansa maintains a Subprocessor List at https://tryansa.ai/subprocessors. The Subprocessor List identifies Ansa's current core Subprocessors and is the authoritative source. Inline references to specific Subprocessors elsewhere in these Terms are illustrative and may be superseded by the Subprocessor List.

Customer-Directed Destinations (such as a CRM, calendar, or job-management system Customer connects) are not Ansa Subprocessors. See § 1.2 and DPA § 13.8.

7.6 Subprocessor Changes

Ansa will use commercially reasonable efforts to provide at least 30 days' advance notice before adding or materially replacing a core Subprocessor, except for emergency, security, legal, carrier, or service-continuity changes. Customer may object within 15 days on reasonable data-protection, security, legal-compliance, or data-residency grounds. If the parties cannot resolve the objection, Customer may terminate the affected Service without penalty and receive a prorated refund of prepaid unused fees, if any.

7.7 Data Residency

Ansa's primary architecture is U.S.-oriented. Ansa's AI subprocessor, OpenAI OpCo, LLC (the OpenAI API), offers customer-selectable data residency for certain services; Ansa has not currently enabled a region-pinned configuration, and OpenAI may therefore process prompts, responses, and audio-derived content in data centers outside any particular U.S. region. In addition, OpenAI may retain the inputs and outputs of API processing (including audio-derived content) for up to 30 days for abuse and misuse monitoring, unless a longer period is required by law or a Zero Data Retention arrangement is in effect, and certain operational functions (abuse monitoring, support operations, infrastructure failover) may process data through infrastructure not controlled by Ansa. Ansa does not guarantee "U.S.-only processing" unless expressly stated in a signed Order Form or DPA addendum.

7.8 Audit Logs

Ansa maintains audit logs of administrative actions, support access, credential changes, data exports, deletion events, consent events, billing events, and security events. Routine operational audit logs with no Caller PII may be retained for up to 36 months; credential, security-configuration, data-export, deletion, DSAR, consent-event, and compliance logs may be retained for up to 5 years; confirmed breach, incident-response, billing, tax, litigation, and regulatory-investigation records may be retained for up to 7 years or as required by law. Legal-hold records are retained until the hold is released, regardless of the foregoing periods. Logs are deleted or deidentified after the applicable retention period unless retention is legally required.

7.9 Security Measures

Ansa will use commercially reasonable administrative, technical, and organizational measures designed to protect Customer Data and Caller Data, including: (1) TLS 1.2+ in transit; (2) encryption at rest through infrastructure providers; (3) Supabase Row-Level Security and tenant isolation using account_id; (4) access controls and least-privilege access; (5) scoped per-call credentials or tokens where implemented; (6) secrets management for CRM credentials; (7) audit logging; (8) PII redaction from application logs where designed; (9) reasonable incident-response procedures; and (10) security review of subprocessors. These measures are not a warranty that the Service is immune from breach, unauthorized access, or loss.

7.10 Breach Notice

If Ansa confirms a security incident affecting Customer Data or Caller Data, Ansa will notify Customer without undue delay and, where feasible, within 72 hours after confirmation, consistent with DPA § 15.1. Ansa will use commercially reasonable efforts to provide an earlier notification on reasonable suspicion of a Personal Data Breach where the suspected breach involves transcript content or CRM credentials and where Customer's downstream regulatory timing would otherwise be at risk. Customer is generally responsible for notifying End Users and regulators unless Ansa is the direct controller, such as for demo-line data.

7.11 Data Subject Requests

Customer is primarily responsible for responding to End User privacy requests relating to production calls. Ansa will reasonably assist Customer with access, deletion, correction, portability, and opt-out requests as described in the DPA or Privacy Policy. If a Caller contacts Ansa directly, Ansa may forward the request to Customer, ask the Caller to contact Customer, verify the request and assist Customer under the DPA, delete or export data if authorized by Customer or required by law, or respond directly where Ansa is controller.

7.12 Legal Holds

Ansa may retain data beyond ordinary retention periods if Ansa reasonably believes retention is required for legal hold, litigation, investigation, subpoena, regulator inquiry, law enforcement, fraud prevention, security, or dispute resolution.

8. Acceptable Use Policy

8.1 Permitted Use

The Service is for inbound call answering and related lead intake for legitimate businesses.

8.2 Prohibited Uses

Customer may not:

1. Conduct outbound telemarketing, robocalling, cold calling, political calls, campaign calls, voice broadcasting, automated callbacks, or any other unsolicited outbound voice communications, regardless of any technical capability that may exist or appear to exist within the Service. The Service is contractually inbound-only (see § 11.2); any outbound use requires Ansa's prior written approval, a separate written agreement, and proof of legal compliance with TCPA, state telemarketing laws, A2P/10DLC, STIR/SHAKEN, and applicable do-not-call regimes;
2. Send spam, mass texts, unsolicited marketing messages, or unlawful marketing;
3. Engage in debt collection, credit repair, financial services, insurance underwriting, employment screening, tenant screening, healthcare intake, legal advice, or other regulated advice without Ansa's prior written approval;
4. Provide emergency dispatch, 911, medical triage, crisis counseling, or life-safety services;
5. Use the Service for HIPAA-covered healthcare workflows unless Ansa signs a Business Associate Agreement;
6. Knowingly collect children's personal information where prohibited;
7. Transcribe calls without required notice or consent;
8. Disable required AI, transcription, privacy, biometric, or legal disclosures, or override required consent prompts;
9. Misrepresent the AI agent as a human or configure prompts to mislead Callers;
10. Use the Service for fraud, deception, harassment, impersonation, threats, abuse, discrimination, scams, or illegal conduct;
11. Circumvent STIR/SHAKEN, caller-ID, A2P/10DLC, carrier, or registry requirements;
12. Collect Social Security numbers, payment-card numbers, health information, government IDs, or other sensitive data unless Ansa has approved the use case in writing;
13. Use the Service for biometric identification, speaker authentication, or voiceprint profiling under any circumstances; the Service is not authorized for these uses;
14. Reverse engineer, decompile, prompt-extract, scrape, benchmark, abuse, overload, probe, or attack the Service;
15. Use the Service to develop a competing service or train a competing model using Ansa outputs, prompts, workflows, or call data;
16. Upload, configure, or transmit infringing, unlawful, defamatory, deceptive, or harmful content;
17. Share credentials with unauthorized persons;
18. Bypass usage limits, security controls, tenant isolation, RLS policies, or rate limits;
19. Cause abnormal traffic spikes, carrier scrutiny, spam labels, regulatory complaints, or harm to other customers;
20. Resell or white-label the Service without Ansa's written approval;
21. Violate sanctions, export-control, anti-corruption, anti-money-laundering, or restricted-party laws;
22. Use the Service in a way Ansa reasonably believes may create legal, security, operational, reputational, or platform risk.

8.3 Consumer-Direct and Regulated Use

The Service is not for consumer-direct regulated decisioning. Customer may not use the Service to make or support decisions about credit, lending, housing, insurance, employment, education, criminal justice, healthcare eligibility, or access to essential services without Ansa's written approval and a separate compliance addendum.

8.4 Fair Use

Ansa may apply reasonable fair-use thresholds for monthly call minutes, simultaneous calls, SMS volume, storage, transcript volume, CRM sync volume, support requests, and operator review time. Exceeding those thresholds may trigger review, additional fees, rate limits, or migration to a custom plan.

8.5 Customer Content

Customer is responsible for all business information, FAQs, service descriptions, pricing, policies, promotions, disclaimers, custom scripts, and other content Customer provides or approves. Customer represents and warrants that Customer Content is accurate, not misleading, non-infringing, compliant with law, and appropriate for Callers.

8.6 Enforcement

Ansa may monitor use to detect abuse, security threats, and legal risk, and may suspend or terminate accounts that violate this AUP.

9. AI, Outputs, Disclosures, and Consent

9.1 AI System Notice

The Service uses artificial intelligence, including third-party AI providers such as the OpenAI API (Realtime API or successor models/services), with the Google Gemini API on standby failover, to interact with Callers, process voice calls, generate responses, classify outcomes, and assist with booking. Customer must not misrepresent the AI agent as a human or ask Ansa to hide the AI nature of the Service.

9.2 Default AI Disclosure

Ansa's standard practice is to disclose clearly at the start of each call that the Caller is interacting with an AI assistant. The runtime selects a state-specific disclosure script via a documented waterfall (per-DID override → ANI area-code-to-state inference → default), with separate scripts maintained for jurisdictions with explicit AI-disclosure obligations (currently California and Illinois) and a default script for all other jurisdictions. The current default disclosure script is substantially similar to:

"Hi, this is an AI assistant for [Business Name]. How can I help you?"

Where Customer operates in a jurisdiction with specific AI-disclosure, bot-disclosure, or transparency obligations — including Cal. Bus. & Prof. Code § 22757 et seq. (AB 2013, effective Jan. 1, 2026) — Customer is responsible for confirming that the disclosure script meets those obligations and for instructing Ansa to modify the script if it does not. Ansa may modify disclosure scripts to address legal developments, state-law requirements, carrier rules, consumer-protection concerns, or risk-management needs.

9.3 AI Output Disclaimer

AI outputs may be inaccurate, incomplete, offensive, biased, delayed, hallucinated, legally insufficient, or unsuitable for Customer's purposes. The Service may misunderstand Callers, misclassify calls, create inaccurate bookings, omit details, or produce incorrect summaries. Customer must independently review important outputs and decisions before relying on them. Outputs are not professional advice.

9.4 No Warranty of Outputs

Ansa does not warrant that outputs are accurate, lawful, complete, suitable, non-infringing, or fit for any specific purpose.

9.5 Transcription and Caller Consent

Real-time transcription of caller audio is a core processing operation. Whether automated speech-to-text transcription of a telephone call constitutes "recording," "interception," "eavesdropping," or equivalent regulated conduct under Cal. Penal Code § 632 or other all-party-consent laws is unsettled and may vary by jurisdiction.

Pending definitive legal guidance, Ansa treats transcripts as call-content records for privacy, retention, and consent-design purposes in strict notice and all-party-consent jurisdictions. Customer is responsible for: identifying states where Customer operates and where Callers are likely located; ensuring the AI disclosure delivered by Ansa's runtime is legally sufficient in each such state for any consent obligation Customer's business creates; not disabling or weakening required disclosures; honoring Caller opt-outs; maintaining legally required privacy notices and AI-disclosure scripts; notifying Ansa if enhanced disclosures or restrictions apply; and consulting counsel where needed.

Ansa provides the disclosure runtime described in § 9.2 and configurable per-DID overrides; Ansa does not provide legal advice.

9.6 No Biometric Identification or Voiceprint Use

Ansa does not create, store, or use persistent speaker-identification profiles, voiceprints, speaker embeddings, or biometric authentication templates to identify or authenticate callers. The Service relies on third-party AI voice processing (currently the OpenAI API (Realtime API); the Google Gemini API on failover) which may compute transient acoustic features as a necessary part of speech-to-text and response generation; whether such transient computation constitutes the creation of a regulated biometric identifier under the Illinois Biometric Information Privacy Act (740 ILCS 14/1 et seq.), Texas Capture or Use of Biometric Identifier law (Tex. Bus. & Com. Code § 503.001), Washington biometric privacy law (RCW 19.375), or analogous statutes is an unsettled question of law. Ansa monitors guidance and case law in this area and will update the Service and these Terms to address material developments.

Customer must not use the Service for biometric identification, speaker verification, authentication, profiling, or voiceprint creation. Use of the Service for these purposes is prohibited under § 8.2(13).

10. Telecommunications, SMS, A2P, STIR/SHAKEN, and Carrier Compliance

10.1 Telecom Compliance

Customer must comply with telecommunications, carrier, SMS, and registry requirements, including the TCPA, FCC rules, state telemarketing laws, A2P/10DLC rules, CTIA Messaging Principles and Best Practices, The Campaign Registry requirements, and carrier policies.

10.2 Inbound-Only MVP

The Service is inbound-only unless Ansa expressly enables outbound functionality in writing. Customer may not use the Service for outbound telemarketing, outbound political calls, debt collection, or automated callbacks unless Ansa approves and Customer complies with all consent requirements. Customer remains responsible for TCPA and state telemarketing compliance for any future outbound communications.

Ansa's runtime does not expose an outbound-call API or outbound dialing surface to Customer. Outbound use is a contractual prohibition enforced through the AUP (§ 8.2(1)); attempts to bypass via API or integration may result in immediate suspension under § 12.1.

10.3 SMS Notifications

If Ansa sends SMS notifications to Customer, Customer must ensure that recipient numbers belong to Customer or authorized personnel. If Ansa later supports End User SMS, Customer must obtain any required consent and provide STOP/HELP opt-out mechanisms.

10.4 STIR/SHAKEN

Customer must not circumvent STIR/SHAKEN, caller-ID, traceback, anti-spoofing, carrier, or number-reputation requirements.

10.5 Carrier Directives

Ansa may disable numbers, SMS, or other features immediately if a carrier, registry, regulator, or subprocessor directs Ansa to do so, or if Ansa reasonably believes continued operation risks blocking, fines, penalties, abuse, or legal violation.

11. Service Levels, Availability, and Support

11.1 Availability Target

Ansa will use commercially reasonable efforts to make the Service available. Unless an Order Form states otherwise, Ansa's target availability is 99% monthly uptime with a floor of 95%, excluding planned maintenance, force majeure, carrier outages, subprocessor outages, internet failures, Customer misconfiguration, CRM outages, and outages outside Ansa's reasonable control. This is a target, not a guaranteed SLA.

11.2 Service Credit Remedy

If Ansa fails to meet the 95% availability floor in a calendar month due solely to Ansa-controlled infrastructure, Customer may request a service credit capped at 10% of fees paid for the affected monthly period. Credits are not refunds and do not roll over after termination.

11.3 Failover

Ansa may provide failover options such as transfer to Customer's mobile phone, backup number, voicemail, or other destination. Failover is a best-efforts feature, not a guarantee. Customer must maintain accurate failover numbers and ensure staff can receive calls.

11.4 Maintenance

Ansa may perform maintenance, updates, migrations, security patches, or infrastructure changes. Ansa will use commercially reasonable efforts to provide advance notice of planned maintenance that materially affects the Service where practical, but may perform emergency maintenance without notice.

11.5 Third-Party Dependencies

The Service depends on third-party providers, carriers, networks, APIs, and Customer-Directed Destinations. Ansa is not responsible for outages, latency, degradation, routing failures, API changes, rate limits, policy changes, data loss, or security incidents caused by third parties, except to the extent Ansa is legally responsible under the DPA or applicable law.

11.6 Support

Support is available through support@tryansa.ai or the dashboard on a commercially reasonable efforts basis. Support targets are not guaranteed unless stated in an Order Form.

12. Suspension, Termination, Export, and Deletion

12.1 Suspension Rights

Ansa may suspend, limit, throttle, disable, or modify the Service immediately if Customer fails to pay; violates these Terms or the AUP; creates security, legal, privacy, telecom, carrier, AI, biometric, or regulatory risk; fails to provide verification or compliance information; provides false or incomplete account information; has compromised credentials or integrations; disables required consent or disclosures; if a carrier, regulator, subprocessor, or third-party provider directs or causes suspension; or if suspension is necessary to protect the Service, Callers, Ansa, subprocessors, or the public. Suspension does not relieve payment obligations.

12.2 Term

The subscription begins when Customer accepts these Terms or signs an Order Form, and continues monthly until canceled or terminated.

12.3 Termination for Convenience

Either party may terminate monthly subscription service for convenience at the end of the then-current billing period by providing notice through the dashboard or support channel.

12.4 Termination for Cause

Either party may terminate for material breach if the breach is not cured within 30 days after written notice. Ansa may terminate immediately for serious AUP violations, unlawful use, security risk, telecom abuse, biometric misuse, repeated non-payment, sanctions violations, fraud, harassment, illegal data collection, or conduct likely to harm Ansa, Callers, other customers, carriers, or the public.

12.5 Effect of Termination

Upon termination, Customer's access ends; live call handling may stop; billing stops after the effective cancellation date; phone numbers may be released, reassigned, ported, or disabled according to carrier rules; integrations may be disconnected; unpaid fees become due; and surviving provisions remain effective. Customer has 30 days to request export of available Customer Data, subject to security verification, payment status, legal holds, and product limitations.

12.6 Data Export

During the 30-day grace period, Customer may request export of available transcripts, metadata, bookings, and configuration data through a secure link.

12.7 Post-Grace Deletion

After the grace period, Ansa may permanently delete Customer Data and Caller Data. Deletion from backups may occur on Ansa's ordinary backup lifecycle. Deidentified data, Service Data (including Flagged Retained Transcripts under § 6.3), audit logs, billing/tax records, legal-hold data, security logs, and backups may be retained according to Ansa's policies and applicable law.

12.8 Legal Holds

Ansa may preserve data if required by law, subpoena, investigation, dispute, court order, legal hold, law-enforcement request, or reasonably anticipated litigation.

13. Intellectual Property

13.1 Ansa IP

Ansa and its licensors retain all rights, title, and interest in the Service; software, code, APIs, prompts, templates, workflows, models, configurations, and systems; voice-agent logic and booking methodology; dashboards, documentation, designs, and user interfaces; know-how, inventions, improvements, and derivative works; aggregated and deidentified analytics; Service Data (including Flagged Retained Transcripts); Ansa trademarks and branding; and all related intellectual property.

13.2 Limited License

Subject to these Terms and payment of fees, Ansa grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the subscription term for Customer's internal business purposes.

13.3 Customer IP

Customer retains ownership of Customer Content and Customer Data, subject to Ansa's processing rights under this Agreement. Customer represents that it has rights to all content, instructions, logos, FAQs, scripts, service information, CRM data, and configuration data provided to Ansa.

13.4 Restrictions

Customer may not copy, modify, or create derivative works of the Service; reverse engineer, decompile, or attempt to extract source code, prompts, models, or system instructions; bypass security or usage limits; resell or sublicense the Service; use Ansa IP to develop a competing product; remove proprietary notices; or use Ansa trademarks without permission.

14. Confidentiality

14.1 Confidential Information

"Confidential Information" means non-public business, technical, financial, security, product, customer, pricing, roadmap, model, prompt, call, operational, and data-processing information disclosed by either party that a reasonable person would understand to be confidential. Customer Data is Customer's Confidential Information. Ansa's software, prompts, systems, non-public security information, pricing, roadmap, and platform architecture are Ansa's Confidential Information.

14.2 Obligations

Each party will use Confidential Information only to perform under these Terms or receive the Service; protect it with reasonable care; disclose it only to personnel, contractors, advisors, and subprocessors who need to know and are bound by confidentiality obligations; and not disclose it to third parties except as permitted.

14.3 Exclusions

Confidential Information does not include information that is or becomes public without breach, was already known without confidentiality restriction, is independently developed, or is lawfully received from a third party without confidentiality restriction.

14.4 Compelled Disclosure

A party may disclose Confidential Information if required by law, subpoena, court order, regulator, carrier, or law-enforcement request. Where legally permitted, the disclosing party will provide notice and cooperate in seeking confidential treatment. Notice may be withheld where legally prohibited or where Ansa reasonably believes notice would interfere with an investigation. If a legal demand relates to Customer Data, Customer must reimburse Ansa for reasonable costs of compliance unless prohibited by law.

14.5 Return or Destruction; Survival

Upon termination, each party will return or destroy Confidential Information upon request, except for archival backups, legal holds, audit logs, security records, and records retained under law or ordinary business continuity procedures. Confidentiality obligations survive for five years after termination, except trade secrets and highly sensitive security information remain protected as long as they remain trade secrets or confidential under applicable law.

15. Warranties and Disclaimers

15.1 Mutual Warranties

Each party represents that it has authority to enter these Terms and perform its obligations.

15.2 Customer Warranties

Customer represents and warrants that its use complies with law; it has obtained required consents and notices; it has rights to provide Customer Data; it will not use the Service for prohibited purposes; and it will comply with transcription, biometric, AI disclosure, TCPA, telemarketing, privacy, consumer-protection, and trade laws.

15.3 Disclaimer

Except as expressly stated, the Service is provided "AS IS" and "AS AVAILABLE." Ansa disclaims all warranties — express, implied, statutory, or otherwise — including merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, uninterrupted operation, error-free operation, and accuracy of AI outputs.

15.4 No Warranty of Service Performance

Ansa does not warrant that calls will always be answered; bookings will always be accurate; transcriptions will always be correct; the AI agent will always understand Callers; notifications will always arrive; CRM sync will always succeed; transcripts will be legally sufficient evidence; disclosures will satisfy every law in every jurisdiction; or the Service will comply with laws applicable to Customer's business without Customer's review and configuration.

Caller quality, lead conversion, ROI, and business outcomes are addressed exclusively in § 5.11.

15.5 No Professional Advice

Outputs are not legal, medical, financial, insurance, safety, or professional advice. Ansa may provide disclosure prompts, transcription settings, retention settings, and compliance-oriented features. These tools do not constitute legal advice and do not guarantee compliance.

16. Indemnification

16.1 Ansa IP Indemnity

Ansa will defend Customer against a third-party claim alleging that the Service, as provided by Ansa and used in accordance with these Terms, directly infringes a U.S. patent, copyright, trademark, or trade secret, and will pay damages finally awarded or settlement amounts approved by Ansa.

Ansa has no obligation for claims arising from Customer Data, Customer Content, Customer configuration, Customer-Directed Destinations, modifications not made by Ansa, combination with non-Ansa products, Customer's unlawful or unauthorized use, open-source software used outside license terms, Beta Features, third-party AI models/APIs/infrastructure not controlled by Ansa, or use after Ansa provides a workaround or termination option.

If infringement is alleged, Ansa may procure rights, modify the Service, replace the Service, or terminate affected features and provide a prorated refund for prepaid unused fees.

16.2 Customer Indemnity

Customer will defend, indemnify, and hold harmless Ansa, its affiliates, officers, directors, employees, contractors, subprocessors, agents, and licensors from claims, damages, fines, penalties, costs, and attorneys' fees arising out of or relating to Customer's breach of these Terms or law; Customer Data or Customer Content; Customer's business, services, representations, or omissions; Caller disputes; transcription, biometric, AI disclosure, privacy, TCPA, telemarketing, SMS, or consumer-protection violations; prohibited use, outbound calling, or spam; failure to obtain consent or provide notices; CRM, calendar, or downstream data handling; Customer-Directed Destinations; failure to respond to privacy requests; infringement; carrier, registry, telecom, or government fines caused by Customer; credential compromise except to the extent caused by Ansa's gross negligence, fraud, or willful misconduct; use of outputs without review; disputes between Customer and Callers, employees, subcontractors, or third parties; and licensing, advertising, consumer-protection, or service-performance claims.

Notwithstanding the foregoing, Customer's indemnification obligations under this § 16.2 do not extend to claims to the extent caused by Ansa's material breach of this Agreement, gross negligence, fraud, willful misconduct, or violation of law.

16.3 Mutual Data-Protection Responsibility

Where the DPA applies, each party is responsible for its own breach of the DPA and applicable data-protection obligations, subject to the liability limitations and indemnity terms in these Terms and any signed agreement.

16.4 Indemnification Procedure

The indemnified party must promptly notify the indemnifying party, reasonably cooperate, and allow the indemnifying party control of defense and settlement, provided no settlement imposes non-monetary obligations or admission of fault without consent.

17. Limitation of Liability

17.1 General Liability Cap

To the maximum extent permitted by law, and except for Excluded Claims, each party's total aggregate liability for ordinary contract, service, uptime, support, warranty, and non-high-risk claims arising out of or relating to this Agreement or the Service will not exceed the greater of: (a) the amounts paid or payable by Customer to Ansa in the 12 months before the event giving rise to liability; or (b) USD $600.

17.2 Enhanced Cap for High-Risk Privacy, Telephony, and Statutory Claims

For claims arising from or relating to: (a) a data breach, security incident, or unauthorized access, use, disclosure, or loss of Customer Data or Caller Data; (b) Ansa's breach of the DPA; or (c) violations of BIPA, CIPA, the TCPA, or any federal or state wiretap, eavesdropping, two-party-consent, biometric, AI-disclosure, or consent-management law, Ansa's total aggregate liability will not exceed the greater of (i) two times (2x) the annual fees paid or payable by Customer to Ansa in the twelve (12) months before the event giving rise to liability, or (ii) USD $250,000. This § 17.2 sets the only enhanced cap; no other "super cap," "floor," or insurance-linked limit applies.

Unless prohibited by law, privacy, security, data, transcription, biometric, AI disclosure, breach-notification, wiretap, BIPA, CIPA, and TCPA claims are subject to this high-risk cap unless they arise from fraud, intentional misconduct, criminal conduct, or knowing violation of law.

17.3 Exclusion of Damages

Except for Excluded Claims, neither party will be liable for indirect, incidental, special, consequential, exemplary, enhanced, punitive, or lost-profit damages — including lost revenue, lost business, lost goodwill, lost data, business interruption, substitute services, reputational harm, or lost opportunities — even if advised of the possibility.

17.4 Excluded Claims

The liability caps and damages exclusions do not apply to Customer's payment obligations; Customer's indemnification obligations; Customer's AUP violations; Customer's misuse or infringement of Ansa IP; either party's fraud, willful misconduct, intentional misconduct, criminal conduct, knowing violation of law, unauthorized disclosure of trade secrets, or breach of confidentiality; Ansa's IP indemnity obligations; fines, penalties, or carrier charges caused by Customer; claims that cannot legally be capped; or equitable remedies for misuse of intellectual property or confidential information (but not monetary damages beyond the applicable cap).

17.5 Basis of the Bargain

Customer acknowledges that the fees reflect the allocation of risk in this Agreement. The limitations apply even if a limited remedy fails of its essential purpose.

18. Compliance with Trade Laws, Sanctions, and Anti-Corruption

Customer represents and warrants that Customer, its owners, principals, affiliates using the Service, and authorized users are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction; are not identified on a U.S. government restricted-party list; will not use the Service for prohibited exports, re-exports, sanctions evasion, corruption, bribery, money laundering, terrorist financing, or illegal trade; and will promptly notify Ansa if any representation becomes inaccurate.

Ansa may suspend or terminate immediately if Ansa reasonably believes continued service may violate sanctions, export-control, anti-corruption, anti-money-laundering, carrier, or government requirements.

19. Modifications to the Service and Terms

19.1 Service Changes

Ansa may modify the Service, including features, integrations, AI providers, telephony providers, hosting, data stores, and workflows. For material changes that materially reduce core functionality, Ansa will provide reasonable notice when practicable. No notice is required for emergency, security, legal, carrier, subprocessor, abuse-prevention, or service-continuity changes.

19.2 Non-Backward-Compatible Changes

For planned non-backward-compatible changes that materially affect Customer's production use, Ansa will use commercially reasonable efforts to provide at least 30 days' notice, unless shorter notice is required.

19.3 Terms Changes

Ansa may update these Terms by posting updated Terms and providing notice by email, dashboard, or website. Material changes become effective no sooner than 14 days after notice unless required sooner by law, security, or service changes. Continued use after the effective date constitutes acceptance. If Customer does not agree to materially updated Terms, Customer may cancel before the effective date.

20. Insurance

Ansa will maintain commercially reasonable insurance appropriate to its business and stage, including general liability, technology errors and omissions, and cyber/privacy liability where appropriate, with coverage and limits Ansa determines in good faith.

Customer must maintain insurance appropriate for its business, including commercial general liability and any professional, cyber, privacy, or communications coverage reasonably necessary for Customer's operations. If Customer uses SMS, outbound features, regulated services, or high-volume call handling, Ansa may require proof of insurance.

21. Dispute Resolution and Governing Law

21.1 Governing Law

These Terms are governed by the laws of Delaware, without regard to conflict-of-law rules.

21.2 Informal Resolution

Before filing a claim, the parties will attempt in good faith to resolve the dispute for 30 days after written notice describing the claim, requested relief, and supporting facts.

21.3 Arbitration

Except for Excluded Disputes, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by one arbitrator, in English. The seat and venue will be Wilmington, Delaware, unless the parties agree to remote proceedings or another venue. Written arbitration agreements are generally enforceable under the Federal Arbitration Act, 9 U.S.C. §§ 1–16, subject to statutory exceptions and ordinary contract defenses.

21.4 Excluded Disputes

Either party may bring the following in court: (1) claims for injunctive or equitable relief relating to IP, confidentiality, data security, or unauthorized use; (2) intellectual property claims; (3) trade secret claims; (4) collection of unpaid fees; (5) claims that may not legally be arbitrated; (6) small-claims matters within jurisdictional limits; (7) enforcement or challenge of an arbitration award; (8) emergency relief; and (9) claims subject to the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2021, 9 U.S.C. §§ 401–402.

21.5 Class, Collective, and Representative Action Waiver

To the fullest extent permitted by applicable law, Customer and Ansa agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, class member, or representative in any class, collective, consolidated, private attorney general, representative, or similar proceeding. The arbitrator may not consolidate more than one person's claims or preside over any class, collective, consolidated, private attorney general, representative, or similar proceeding, except to the extent applicable law does not permit this waiver.

This Section does not prevent either party from: (a) bringing an individual action in small-claims court; (b) filing a charge, complaint, or report with, or participating in an investigation or proceeding conducted by, a government agency or regulator; (c) seeking public injunctive relief where the right to seek such relief cannot be waived under applicable law, including under McGill v. Citibank, N.A., 2 Cal. 5th 945 (2017); (d) pursuing claims or remedies that applicable law does not permit to be waived by pre-dispute agreement, including any non-waivable rights under the California Private Attorneys General Act (PAGA) or analogous representative-enforcement statutes; (e) electing not to arbitrate a dispute involving sexual assault or sexual harassment under 9 U.S.C. §§ 401–402; or (f) pursuing any other claim or remedy that cannot legally be waived.

For California claims, nothing in this Agreement waives any non-waivable right under California law, including any non-waivable right to seek public injunctive relief or any non-waivable rights under PAGA. To the extent any such claim or remedy may not be compelled to individual arbitration or may not be waived, that claim or remedy will be severed and resolved in a court of competent jurisdiction after completion of any arbitrable individual claims, unless applicable law requires otherwise.

If a final, non-appealable decision determines that any part of this Section is unenforceable as to a particular claim or remedy, that claim or remedy will be severed and resolved in court, and the remainder of this Section and the arbitration agreement will continue to apply to all other claims and remedies to the maximum extent permitted by law.

21.6 Jury Waiver

To the maximum extent permitted by law, each party waives the right to a jury trial.

21.7 Venue

For court proceedings permitted under these Terms, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Delaware, unless another venue is required by law.

22. Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet failures, telecom outages, carrier failures, power outages, cloud-provider failures, AI-provider failures, government action, pandemics, supply-chain failures, or cyberattacks not caused by the affected party's failure to use reasonable security. Force majeure does not excuse payment obligations.

23. Assignment and Change of Control

Customer may not assign these Terms without Ansa's prior written consent. Ansa may assign these Terms to an affiliate, successor, acquirer, merger partner, or purchaser of substantially all assets or equity. These Terms bind successors and permitted assigns.

24. Notices

Ansa may provide notices by email, dashboard, website posting, SMS to the account phone number, postal mail to Customer's business address, or other reasonable electronic means. Customer must keep contact information current. Notices to Ansa must be sent to:

• Support and cancellation: support@tryansa.ai
• Privacy and privacy requests: privacy@tryansa.ai
• Legal notices: legal@tryansa.ai
• Mailing address: Ansa LLC, c/o [REGISTERED AGENT NAME], [STREET ADDRESS], [CITY], [STATE] [ZIP], United States

Notices are deemed received when sent electronically, unless bounce-back or delivery failure occurs.

25. Survival

Sections relating to fees, data rights, confidentiality, IP, acceptable use, disclaimers, indemnity, liability limits, dispute resolution, notices, audit logs, legal holds, and provisions that by nature should survive will survive termination.

26. General Terms

26.1 Independent Contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, fiduciary, employment, agency, franchise, or representative relationship, except that Ansa may process Caller Data on Customer's behalf as described in the DPA. Neither party may bind the other without written authorization.

26.2 Entire Agreement

These Terms, applicable Order Forms, the DPA, AUP, Privacy Policy, Subprocessor List, and incorporated documents constitute the entire agreement between the parties regarding the Service.

26.3 Severability

If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable or severed, and the rest remains in effect.

26.4 Waiver

Failure to enforce a provision is not a waiver. Waivers must be written and signed.

26.5 No Third-Party Beneficiaries

Except for Ansa affiliates, personnel, licensors, indemnified parties, and subprocessors entitled to indemnification or liability protections, there are no third-party beneficiaries.

26.6 Interpretation

Headings are for convenience only. "Including" means "including without limitation." "Will" and "shall" are mandatory. "May" is permissive. "Or" is inclusive. "Business day" means Monday through Friday excluding U.S. federal holidays. Singular includes plural and plural includes singular.

26.7 Contact

Questions about these Terms may be sent to support@tryansa.ai.