No-start and check-engine triage.
Won't crank, warning light, weird noise. Sarah captures the year-make-model, the symptom, and whether it's drivable, then books the right bay before the driver calls the business down the road.
The phone rings while you're under a car.
It's 8:10 AM, both bays are full, and the line is ringing with a no-start in the next driveway. You can't slide out from under a transmission to grab it. Sarah does. She captures the vehicle, the symptom, and books the bay before the driver gives up and drives down the road.
Sarah is on a auto repair call right now · Toledo, OH1:38
Auto Repair businesses on Ansa+ 77 more
Marek AutomotiveCar DoctorHonest One Auto CareWrench KingVictory Auto RepairGreen's GarageMint AutoLenny's Tire & Lube
One minute, thirty-eight seconds. One booked bay.
No-start · Marek Automotive
0:221:38
Sarah
"Booked: 9:30, your name on the bay. I'm texting you the address and the quote range for a battery and test now. We'll call you before we touch anything beyond the diagnostic."
Caller
"My neighbor can jump it. I'll head over."
Sarah
"We can. If it's the battery most of these are same-day. I've got a diagnostic bay opening at 9:30. Can you get it towed or jumped in to us by then?"
Caller
"2017 Honda Civic. I've got to be at work by nine, is there any way you can look at it today?"
Sarah
"Sounds like it could be the battery, especially with the cold snap. What's the year, make, and model?"
Caller
"My car won't start this morning. Just clicks when I turn the key. It was fine last night."
Built for Auto Repair
The four jobs you'd actually hire her for.
Drop-off-rush overflow.
7:30 to 9 AM and 4:30 to 6 PM, every line rings at once while your techs are under a car. Sarah answers all of them, books the schedule, and nobody hits voicemail during the rush.
The business-down-the-road race.
78% of drivers with an unanswered urgent call just drive to the next business. Sarah picks up on the first ring and gets the car on your schedule before they pull out of the driveway.
Deferred-work follow-up.
The brakes you flagged but they declined, the timing belt that's due. Sarah re-engages at the right interval. Phone bookings carry an 18% higher ticket, and these are the calls that fill a slow afternoon.
A missed call is a car in someone else's bay.
At the drop-off rush your four techs are under cars, not at the counter. So roughly a quarter of your inbound calls ring out. Most of those callers never try again, and the urgent ones don't wait around. They drive to the business down the road and that car gets fixed there instead of here. At a $520 average repair order, a phone that nobody can answer fast enough hands the competition ten jobs a month. Sarah picks up every line on the first ring, captures the vehicle and the symptom, and books the bay while your techs keep wrenching.
The tools every auto repair business already uses.
Sarah doesn't ask you to switch CRMs. She writes into the ones you already pay for: work orders, photos, calendar, books.
Tekmetric
Shopmonkey
Mitchell 1
Google Calendar
HubSpot
Pipedrive
Salesforce
ZohoNot seeing yours? We add new integrations on request.See the full catalog →
From signup to her first booked repair
Ten minutes. That's the whole setup.
No engineer, no IT, no "implementation specialist." A few minutes of setup, a phone-forwarding code, and Sarah's on your line before your next call.
01~2 min
She learns your business.
Sign up, and she pulls your bays, hours, and the services you offer from what's already online. No intake call.
02~6 min
You confirm the details.
Glance over what she pulled, set your diagnostic fee, what you take same-day, and the symptoms that mean tow-it-in, then pick her voice.
03Live · ~10 min
Forward your line.
Dial *72 followed by Sarah's number. She answers from the very first call. Roll back any time with *73.
Results you can expect.
Numbers from active Ansa businesses in auto repair. Yours will vary (the phone always rings while you're under a car) but the direction is consistent.
23%→0Drop-off-rush calls left to ring out
7:30 AM and the techs are under cars. Sarah answers every line on the first ring instead.
Marek Automotive · 5 bays+34%Monday-morning surge, fully answered
Weekend breakdowns hit Monday and volume jumps a third over the weekly average. Nothing goes to voicemail.
Marek Automotive · 5 bays+18%Higher ticket on phone-booked jobs
A phone booking captures the deferred work and the upsell a web form never does. Sarah books on the call.
Victory Auto Repair · 8 bays$5k+/moRecovered from missed calls
Catching the ~20 calls a month that used to ring out works out to about ten booked jobs at a $520 average.
Marek Automotive · 5 baysFirst Monday after we forwarded the line, a guy called at 7:40 with a no-start while I was elbow-deep in a brake job. Sarah booked him for 10, captured the car, texted him the address. He told me at pickup he'd already been about to call the place on Monroe Street. That's a $600 job I'd have never known I lost.
What techs ask us before signing up.
How quickly can we go live?
About ten minutes, and you set it up yourself: you sign up, she pulls your bays and services from what's already online, you confirm the details and pick her voice, then you forward your line. Prefer we build it for you? Done-For-You is the same setup done by our team, and you're live the same day.
Can she actually book into our schedule?
Yes, she reads your real per-bay availability and writes the appointment back. She integrates bidirectionally with Tekmetric and Shopmonkey, so the repair order and customer are already in your system with the vehicle and symptom captured when you walk up to the counter.
What does she capture on a no-start or check-engine call?
Year, make, model, the symptom in the driver's words, whether the car is drivable or needs a tow, and how soon they need it. She books the right bay and texts the driver the address and the diagnostic-fee range, and she never quotes a repair price before you've looked at the car.
Does Sarah handle Spanish-speaking customers?
Yes, English and Spanish, including switching mid-call if the caller does. Same voice underneath, same intake script.
What happens if she doesn't know an answer?
She pages your counter line and stays on with the caller until you pick up. If you can't, she takes a detailed message with the vehicle and symptom and texts it to you. About 1 call in 80 needs to escalate.
Are calls recorded? Where are recordings stored?
Every call is recorded with the standard two-party-consent disclosure. Recordings live in your Ansa dashboard, encrypted at rest, deletable on demand.
What does it cost?
Self-serve is $297/mo. Done-For-You is $497/mo. Enterprise (multi-location) is custom. At a $520 average repair order, recovering a couple of missed calls a month pays for the year.
What happens when the whole drop-off rush calls at once?
Sarah picks up five lines simultaneously and queues the rest. The 7:30-to-9 AM rush and the first-freeze Monday surge are exactly when businesses lose calls. She answers all of them while your techs stay under the cars.
Can I cancel any time?
Month-to-month, no lock-in. We do reach out before you cancel because the call data usually points to a fixable issue. Let us look first.
Hear her on a real call
Don't book a demo. Have her call you instead.
Put your number in. She calls you back in a minute or two, answering as your business with your hours, your services and the area you cover.
Would rather price it out first? Get started