After-hours emergency triage.
A panicked owner, a pet in trouble, the highest-stakes call you get. Sarah keeps them calm, runs the triage questions, and pages your on-call vet inside the call.
The 2 AM emergency is panicking and dialing the next clinic.
When a dog eats something at midnight, the owner has thirty seconds of patience and a pet in trouble. Sarah answers like a vet tech who never goes home: she calms the caller, runs the triage, and books the emergency before they hang up on your voicemail.
Sarah is on a veterinary call right now · Denver, CO2:40
Veterinary businesses on Ansa+ 84 more
Washington Park Animal HospitalPaws & Claws Vet ClinicCedar Animal HospitalHappy Tails VeterinaryRiverside Veterinary ClinicAll Creatures Animal CareManley Animal HospitalThe Pet Vet
Two minutes, forty seconds. One emergency triaged and booked.
After-hours emergency · Washington Park Animal Hospital
0:002:40
Sarah
"Yes, bring the bottle, that helps a lot. Dr. Reyes is confirmed and meeting you. I'm texting you the address and her direct line now."
Caller
"It's Megan, and he's Cooper. Should I bring the bottle?"
Sarah
"Thank you. That's one we want to see right away. Don't make him vomit unless a vet tells you to. I'm paging Dr. Reyes on call right now and I want you heading our way. What's your name and his?"
Caller
"It's like a rodent bait thing. Maybe ten minutes ago. He's a 60-pound Lab."
Sarah
"Okay, we'll help you through this. Can you tell me what it was, is there a label you can read me, and roughly how long ago?"
Caller
"My dog just got into a bottle of something in the garage, I don't know how much!"
Built for Veterinary
The four jobs you'd actually hire her for.
Urgent-vs-routine routing.
Not every late call is an emergency. Sarah tells the true emergency from the worried-but-fine, books the urgent ones, and routes the rest to the morning, keeping the visit in your clinic instead of a distant ER.
New-client capture.
A new pet owner shopping for a clinic calls when yours is closed. Sarah answers, books the first visit, and adds a client worth thousands over that pet's life.
Reminders & recall.
Vaccines due, dentals, the recheck you asked them to book. Sarah fills the schedule with the recurring care that keeps pets healthy and your day full.
A frightened owner won't leave a voicemail.
When a pet is in trouble, the owner dials until a human answers and goes wherever that human is. At the typical practice *more than 1 in 4 inbound calls go unanswered* (the phone rings through exams, surgery, and lunch), and after hours it rolls to a voicemail pointing at an ER across town, so the owner just hangs up and calls the next clinic. You lose the emergency, the relationship, and the lifetime of care behind it. Sarah answers every one, triages it like a tech, and keeps the ones that are yours.
The tools every veterinary business already uses.
Sarah doesn't ask you to switch CRMs. She writes into the ones you already pay for: work orders, photos, calendar, books.
Google Calendar
AVImark
Cornerstone
ezyVet
HubSpot
Pipedrive
Salesforce
ZohoNot seeing yours? We add new integrations on request.See the full catalog →
From signup to her first booked exam table
Ten minutes. That's the whole setup.
No engineer, no IT, no "implementation specialist." A few minutes of setup, a phone-forwarding code, and Sarah's on your line before your next call.
01~2 min
She learns your clinic.
Sign up, and she pulls your vets, hours, and services from what's already online. No intake call.
02~6 min
You confirm the details.
Glance over what she pulled, set what's a true emergency for you, on-call rotation, and how non-urgent calls route, then pick her voice.
03Live · ~10 min
Forward your line.
Dial *72 followed by Sarah's number to point your after-hours and overflow line to her. She answers from the very first call. Roll back any time with *73.
Results you can expect.
Numbers from active Ansa businesses in veterinary. Yours will vary (emergencies arrive panicked, at the worst hour) but the direction is consistent.
112/qtrAfter-hours emergencies booked
The calls that used to roll to a voicemail nobody filled out now reach a calm voice and a booked slot.
Average across 92+ veterinary practices on Ansa98%After-hours calls answered live
Up from 42%. Every frightened owner reaches a person, not a recording pointing somewhere else.
Washington Park Animal Hospital · 3 vets31/moER referrals kept in-clinic
By triaging urgent from routine, the visits that didn't need an ER stay on your schedule.
Median across 92+ veterinary practices on Ansa0Panicked callers hung up on voicemail
The worst moment for an owner is now the moment Sarah is best at: calm, fast, and booked.
Riverside Veterinary Clinic · 4 vetsMy clients are panicking when they call. I listened to Sarah calm one down and book the emergency, and I cried. She handles a frightened owner like a vet tech who never sleeps, and I mean that as the highest compliment I have.
Dr. Sarah MitchellOwner · Washington Park Animal Hospital · Denver, CO · 3 vets
Read the full case study →What clinics ask us before signing up.
How quickly can we go live?
About ten minutes, and you set it up yourself: you sign up, she pulls your vets, hours, and services from what's already online, you confirm the details and pick her voice, then you forward your after-hours and overflow line. Prefer we build it for you? Done-For-You is the same setup done by our team, and you're live the same day.
Can Sarah actually triage an emergency?
She runs the triage questions you configure (what, how much, how long ago, the animal's size), recognizes the urgency, and pages your on-call vet for a true emergency. She isn't a veterinarian and won't give medical treatment advice, but she calms the owner, captures the critical details, and gets them moving toward care.
How does she keep non-emergencies from clogging the on-call line?
She distinguishes urgent from routine per your rules: a poisoning or a hit-by-car pages the vet; a mild tummy upset gets a reassuring answer and a morning appointment. That routing is what keeps the visit in your clinic instead of sending it to an ER.
What happens if she doesn't know an answer?
She pages your on-call line and stays on with the caller until someone picks up. If no one can, she takes a detailed message and texts it to you. About 1 call in 80 needs to escalate.
Are calls recorded?
No. Ansa doesn't record calls. Every call is transcribed, and the transcript lives in your dashboard for 30 days before it auto-deletes. You get the booking and the caller details without storing audio.
What does it cost?
Self-serve is $297/mo and you set Sarah up yourself. Done-For-You is $497/mo and we tune her to your triage rules and on-call rotation. No per-call or per-minute fees. A single after-hours emergency kept in-clinic covers it.
Will she book into our practice-management software?
She books into Google Calendar in real time and writes the appointment and client into AVImark, Cornerstone, ezyVet, and other systems with a calendar. If yours isn't on the list, we map it during setup.
Can I cancel any time?
Month-to-month, no lock-in. We do reach out before you cancel because the call data usually points to a fixable issue. Let us look first.
Hear her on a real call
Don't book a demo. Have her call you instead.
Put your number in. She calls you back in a minute or two, answering as your business with your hours, your services and the area you cover.
Would rather price it out first? Get started