How Washington Park Animal Hospital booked 112 after-hours emergencies in one quarter.
When a dog eats something at midnight, the owner is panicking and the clock is the patient. Dr. Mitchell's clinic was sending a third of those calls to a voicemail nobody fills out, until Sarah started answering them like a vet tech who never goes home.
“My clients are panicking when they call. I listened to Sarah calm one down and book the emergency, and I cried.”Dr. Sarah Mitchell · Washington Park Animal Hospital
Six metrics, year over year.
Pulled from the business's CRM exports and Sarah's call logs: the twelve months before signup, against the twelve months on Ansa.
Where they were, what they did, what's true now.
- 01Where they were
Three vets, a full daytime lobby, and no way to answer the phone after seven. Better than half the after-hours emergency calls, the highest-stakes calls a clinic gets, rolled to a voicemail that pointed to an ER across town. And 72% of panicked owners won't leave a message; they just dial the next clinic.
- 02What they did
Dr. Mitchell pulled a month of after-hours logs and saw the shape of it: emergencies missed, clients lost to ERs, animals waiting longer than they should. She went live on Done-For-You with Sarah trained to triage urgency: to tell the true emergency from the worried-but-fine, and route each one right.
- 03What's true now
Sarah answers every after-hours call, calms the owner, runs the triage questions, and books the emergency while paging the on-call DVM, or routes a non-urgent case to the morning instead of a costly ER trip. 112 after-hours emergencies booked in one quarter, and not one frightened owner left to hang up on a voicemail.
I built this clinic so people in my neighborhood wouldn't have to drive across town with a dying pet. Sarah is the reason that's true at 2 AM now, not just at 2 PM. She handles a panicking owner like a vet tech who never sleeps, and I mean that as the highest compliment I have.
Washington Park is typical, not exceptional.
Veterinary clinics on Ansa see the same thing: the after-hours emergency calls that used to ring out get answered and triaged, and the ones that used to end up at the emergency clinic down the road stay put. Here's where Washington Park sits against the rest of our veterinary customers.
Shops like this one, different story.
You just read someone else’s call. Take one of your own.
Put your number in and she calls you back as your business, with your hours and your services. Then you have your own version of the story above.
Would rather price it out first? Get started