Signing in
Go to the sign-in page, enter the email and password you signed up with, and click Sign in. If you signed up with a password, you must click the link in the confirmation email Ansa sent you before your first sign-in works.
Passwords are at least 8 characters. Use one you don't use anywhere else: Ansa doesn't offer two-factor authentication, so your password is the only lock on the account.
Forgot your password
Open the reset page
On the sign-in page, click Forgot password? next to the password field (on a phone it says Forgot?).
Request the link
Enter your email address and click Reset Password. Ansa emails you a link.
Set a new password
Open the link and choose a new password. Open it in the same browser you requested it from, and soon: an old link stops working and you'll need a new one.
Changing your password
Open Profile, find Password under Security and click Change. Type the new password twice and save. You stay signed in on the device you're using.
If you see "Reauthentication Required," your session is too old to change the password. Sign out, sign back in, and try again.
Your Ansa password has nothing to do with your calendar or CRM connection. Changing it doesn't disconnect anything, and Sarah keeps booking as before.
Changing your email
Enter the new address
In Profile, click Change next to your email and enter the new address.
Confirm from the new inbox
Ansa sends a confirmation link to both your old and your new address. Click the link in each inbox. Until the change goes through, you still sign in with the old address.
One owner per account
Each Ansa account has a single owner login. There are no team members, invites or roles. Only the owner can change booking connections, text alerts and the customer texting registration.
There is no delete button in the dashboard. To delete your account and its data, email hello@tryansa.ai from your sign-in address. Cancelling your plan is separate and is done from Billing.
Troubleshooting
"Please confirm your email address before signing in"
Find the confirmation email from Ansa (check spam) and click its link, then sign in again.
The reset link says it has expired.
Request a new one from Forgot password? and use it right away, in the same browser.
No reset email arrives.
Check spam, and make sure you typed the address you signed up with. If you changed your email but the change never went through, your account still uses the old address.
I no longer have access to my sign-in email.
Email hello@tryansa.ai with your business name and the phone number on the account.