Check the Notifications page first
Open Notifications in the sidebar. Every alert Ansa sends is written there, whatever happens to the text or email.
The alert is there. It was created. The problem is delivery: read on.
The alert isn't there.The event may not send an alert at all. Ansa doesn't message you after every call: only for bookings, callbacks and messages, urgent calls, new leads, account notices and the weekly summary. A call where nobody wanted anything (for example spam or a wrong number) sends nothing. Find the call on the Calls page and check its outcome.
If the call clearly needed an alert and none is on the page, email hello@tryansa.ai with the time of the call.
Text or email?
Each alert goes out once, on one channel. If Text alertson your Profile are on, it's a text to your Mobile phone. If they're off, or no Mobile phone is saved, it's an email to your account's email address. Two alerts can also be moved to email while Text alerts stay on: New bookings and Weekly review, under Text me about.
So before anything else: look in your inbox, including spam, for the same alert.
Troubleshooting
Text alerts are off, or were never turned on.
Go to Profile → Text alerts and turn on Text me alerts about my calls and bookings. Only the account owner can change it. Until then, every alert goes by email.
My Mobile phone number is wrong.
Ansa doesn't verify the number with a code, so a typo sends texts nowhere. Check Profile → Mobile phone.
When you signed up, this field was filled with the business phone you entered. If that is an office landline, or the line you forwarded to Sarah, texts won't reach you. Change it to your own cell.
My Mobile phone field is empty.
Then nothing is texted, even with Text alerts on. Alerts about calls (bookings, callbacks, urgent calls, leads) still come by email and on the Notifications page. Add your cell if you want them by text.
I replied STOP to an Ansa text.
STOP blocks Ansa's texts to your phone, and blocked alerts don't switch to email on their own. Reply START to the same number to turn texts back on. If you'd rather have email, switch Text alerts off instead.
Bookings come by email, everything else by text.
The New bookings switch under Text me about is off. Turn it on to get booking texts. The same applies to Weekly review.
My phone files the texts as spam or hides them.
Alerts come from Ansa's own alerts number, not your business number. Save it as a contact, and check any filter for unknown senders on your phone.
Emails don't arrive.
Alerts go to your account's email address, usually the one you signed up with. Check spam and any filtering rules. Changing your sign-in email on Profile doesn't always move alerts with it; if they should go somewhere else, email hello@tryansa.ai.
Still missing? Email hello@tryansa.ai with the alert you expected and roughly when.