Every call ends with a text. Everything she said, everything she promised.
Every call she takes ends with a text — the emergencies, the quotes, the wrong numbers, all of it. About a minute after the customer hangs up, it is on your phone.
- Water heater out, no hot water since 4 AM
- 1409 Roca Verde, San Antonio · in service area
- Tomorrow 8 AM · Rosa's tech rolling · new water heater on the truck
- Inspection $0 · repair quote after
- Spanish-preferred · cheerful, no urgency complaints
Six lines. Everything you need.
The recap isn't a transcript dump. It's an SMS your office manager would write if your office manager were perfect, fast, and on the clock at 11 PM.
- Outcome & customerBooked, escalated, or routed. Customer's name, ready to call back.
- The jobWhat it is, how urgent, since when. The line item that pays.
- Address & service-area checkFull address, validated against your service rules.
- Tech assignment & ETAWho's headed out, when, with what they need.
- What she promised on pricingFree inspection? $200 assessment? She tells you what's on the table.
- Vibe & verbatim notesSpanish-preferred, dog in the backyard, "she sounded frantic." Context the tech can use.
The whole call. Verbatim.
Want more than the recap? Open the call in the dashboard and read every line, with what she captured and what she promised pulled out beside it.
- Outcome
- Booked · urgent
- Customer
- Dana Whitfield · (208) 555-0427
- Address
- 4127 Ridgecrest Dr, Boise
- Urgency
- Critical · no heat ≥ 1 hr
- Tech & ETA
- Ray Delgado · 47 min
- Equipment
- Furnace igniter · blower parts
- Pricing promised
- Diagnostic $89 · repair quote before work
- Notes
- "worried about the pipes freezing" · caller flagged kids in the house, cold night
Call Vault™
Our searchable archive. Every call Sarah has ever taken, with the full transcript kept for 30 days and cleared after that under our DPA. Search by caller number, filter by outcome, and export any of it any time. The black-box receptionist replaced by a glass one.
Calls, 147 this week.
- Urgent1m 14s11:48 PMDana WhitfieldHVAC · Carlucci · no-heat emergency intake
- Booked2m 03s9:44 PMCarlos MartínezPlumbing · Velez · water heater out, same-day book
- Booked4m 21s7:31 PMMaddie OwensRoofing · Henson · full re-roof quote
- Transferred0m 42s1:18 PMJanelle CobbVet · Riverside Animal · sick pet, same-day
- Spam0m 08s9:18 AMUnknownFiltered · auto-warranty robocall
Every word stays your business.
Your customers are talking to a receptionist, not a tape machine.
- Nothing is recordedNo audio of your callers is kept. Only what was said, in writing.
- Nothing is kept foreverWrite-ups are cleared out on a schedule you never have to manage.
- All of it is yoursSend or save whatever you need, whenever you need it.
I read the recaps over coffee. Forty-seven calls, six lines each, and I know what Sarah said, what she promised, and where my team is headed before anyone has started. I haven't checked voicemail in fourteen months.
Recaps are one of four things she does.
Here's everything else.
Hear the call, then check your texts.
Put your number in. She calls you back, and the recap lands on your phone a moment later, exactly the way it will after every real call.
Would rather price it out first? Get started