She doesn't just answer. She books the job.

Sarah runs a full intake on every call, then writes the appointment to your real calendar. Right person, right time, right details: no double-bookings, no follow-up messages, no missed details.

Get started Watch a booking happen

73%Calls that end in a booking

0Double-bookings in 2025

38Fields captured per call

4.2mAvg. call → calendar event

Booked · 3:12 PMJob #4827

Marcus Reid

(602) ••• 7193 · Phoenix, AZ

HVAC · AC replacement

Reid residence · no cooling, 104° forecast

Saturday, 10:00 AM~3 hr install window

Marco RamosLead install tech · Saturday

Free estimate · $0 todayFull system quote on-site

By the numbers

Every call is a chance to fill the calendar.

Most receptionists take a name and a number. Sarah captures everything you'd need to send the right person to the right address ready for the job, and writes the appointment to your real calendar before the call ends. She captures and books, but never gives medical, clinical, or legal advice. She gathers only how urgent it is and routes those to you, never asking symptom or case questions.

73%

End in a booking.

Three out of four real customer calls finish with a calendar event, not a callback request. The rest get an SMS follow-up the next morning.

Double-bookings.

Sarah checks tech availability, drive time, and equipment needs before she ever offers a slot. And she's never double-booked one.

Fields per call.

Name, callback, service area, urgency, insurance, gate code, dog at the door, preferred tech: anything that matters to YOUR business.

4.2m

Call → event.

Average length of a booked-job call. Customer hangs up, the job is on the schedule, you've got the SMS recap. No "I'll get back to you."

Every call ends with a job, an address, and a time.

Sarah works through your intake checklist while the customer's talking, captured live, validated against your service area and pricing rules, and ready to dispatch the moment she hangs up.

Intake · live · Carlos Martínez0:47

Customer nameCarlos Martínez
Callback number(512) 555-9341
Service typeWater heater out
Address615 Bouldin Ave, Austin
UrgencyToday · no hot water
Insurance / billing…asking now
Existing customer?—
Gate / pets / parking—
Best callback window—

Adapts per call

Different fields for emergency vs. quote vs. existing.

An active-leak caller hears different questions than someone scoping a future tear-off. Sarah branches the intake based on what the caller actually needs, with no robotic 20-question script.

Validated live

Address checked. Urgency rules applied.

If the address is outside your service area, she says so before booking. If it's flagged as an emergency, she pages on-call before the customer hangs up.

Validation rule"No hot water" + "kids in the house" → urgency: same-day · in-network tech only

Transcribed verbatim

Caller's own words preserved.

Beyond the structured fields, Sarah keeps a verbatim transcript of anything the customer says, so the tech rolling up already knows it's the wife who called, the dog is in the backyard, and the leak is over the kid's room.

Real calendar. Real slot. No double-bookings.

Sarah writes to the same calendar your office manager does. She sees what's already booked, factors in drive time, and only ever offers a slot that actually fits.

This week · Velez PlumbingGoogle Calendar · schedule view

Before she offered 4:30 PM.

Every slot Sarah suggests has already been checked against four things you'd want a real office manager to check.

Tech availableDiego · free 4–5 PM
Drive time12 min from prev job
EquipmentWater heater · in stock
Customer window"ASAP" · prefers tonight

Double-booking guarantee0 conflicts since launch

Three calls. Three different outcomes.

Sarah doesn't book every call the same way. A burst-pipe emergency texts the on-call tech. A storm-damage roof quote captures the details before the adjuster comes. A new-patient call gets insurance checked and an appointment booked. You set the rules per call type, and she follows them.

Scenario 01Emergency

"My water heater burst and there's water all over the basement. Can someone come now?"

Sarah triagesActive flooding = emergency dispatch
Texts on-call techDave, while the caller stays on the line
Books emergency visitTonight, shutoff steps texted to the caller

Scenario 02Quote request

"A storm tore shingles off my roof last night. I need an estimate before my adjuster comes Friday."

Captures the damageStorm date, leak locations, insurance carrier
Logs the detailsRoof age, stories, access notes, photos requested
Books the estimateThursday 2 PM, before the adjuster visit

Scenario 03New patient

"Hi, I'd like to set up a first visit. Do you take Delta Dental?"

Checks coverageConfirms in-network, notes what to bring
Books the appointmentNew-patient slot with the right provider
Creates the recordName, insurance, reason for visit, in your system

Plugs into the tools you already use.

If your office uses it, Sarah does too. No new system to learn; bookings land where your jobs already live.

Reads availability and writes events in real time.
Two-way sync: edits in your CRM update Sarah's intake.
Connect in two clicks. No engineer required.
Missing your tool? We add new integrations in about two weeks.

19live integrations across 5 industries

Plus calendar sync (Google Calendar) and automation via Zapier, Make & REST API.

“

We used to lose two or three bookings a day because the front desk was at lunch or on another line. With Sarah, the calendar fills up while we're out on the job. She's a better office manager than the one we hired.

Tom CarlucciOwner · Carlucci Heating & Air · Boise, ID

+41%Booked jobs vs. Q1

$0Spent on an office manager

Booking is one of four things she does.

Here's everything else.

01 · Capability

See your calendar fill up

Book a demo. We'll actually book a job on your calendar.

Fifteen minutes on Zoom. We connect a test calendar, you call Sarah's line, and she books a live test appointment while you watch.